If you receive a faulty item or for some reason your not happi with you’r purchase and need to make an return. Contact us through firstname.lastname@example.org to receive your return/exchange form. fill in the form with you’r purchase number, reason for return and if you need an refund or exchange. We don’t do return’s if you simply changed your mind so please chose carefully when shopping at Happi Collective. Unwashed, unworn or unused items in original condition ( with tags) may be returned upon presentation of your original invoice up to 14 days after receiving your order. There will be no refund of the original postage and return post is at your expense (except on faulty items).A return form will be sent to your email, that you can pay for, print out and attach to your parcel to send the items back. We take no responsibility for lost or missing returned orders.You can choose between a refund, exchange or credit if the goods are faulty.